Bike retailers busier than ever, however homeowners fear about inventory provide points


Hundred of bikes as soon as hung from the vertical racks at Candy Pete’s. Extra bikes stood side-by-side on the ground.

Now, there are a whole lot of empty hooks and loads of flooring area.

It may appear as if enterprise is booming on the retailer amid COVID-19. In spite of everything, increasingly more Canadians need to pedal energy over public transit through the international pandemic, and fogeys are shopping for bikes for his or her cooped-up youngsters.

However proprietor Pete Lilly, who has three Candy Pete’s retailers in Toronto, is worried concerning the firm’s future. As a result of whereas bikes are leaving the shop, few are coming in.

“It appears to be like and looks like we’re going out of enterprise,” Lilly mentioned. “The cabinets are naked.”

Lilly’s retailer in west Toronto has stocked as many as 700 bikes at a time. Now, he has about 300. He is closed his different two Toronto shops each attributable to staffing points and a scarcity of merchandise largely brought on by the worldwide manufacturing lockdown.

“All of the factories are again on-line now, however the lead occasions are so lengthy that no matter we’ve proper now’s as a lot as we will have till July,” mentioned Lilly, who has owned Candy Pete’s since 1997. “So it is a little bit bit grim whenever you lookup and down the row, and you are like, ‘Wow, I am used to seeing this filled with bikes and having a basement filled with backup, and having the ability to name a provider and have one thing right here tomorrow, or two or three days if it is coming from Vancouver.’

“Now, you go on all these business-to-business web sites, and all you see are zeros. They’re out of bikes, and we’re getting near being out of bikes.”

As skilled riders drag their outdated wheels out of storage to the retailers for restore, and novice cyclists desperately seek for a brand new bike with the right match, some bike store homeowners say prospects could should be affected person as inventory points get sorted.

Will Arnold has owned Expertise Biking in Duncan, B.C., 60 kilometres north of Victoria, since 1995. He mentioned he is by no means been so busy.

“When COVID first hit, for 2 weeks we had been very quiet. After which it simply got here unglued,” Arnold mentioned.

His retailer averages about $177,000 in April. Final month? Gross sales topped $287,000.

“That is one of the best I’ve ever seen our money circulate and I hope it continues,” Arnold mentioned. “The bike enterprise, do not get me flawed, it is worthwhile however the margins are slipping yearly.”

However bikes, he mentioned, are scarce. He is down about 300 bikes from the same old 800 he usually carries, and he is needed to flip some prospects away, together with a long-term patron who he referred to a retailer in Victoria.

“All of the hardtail, entry-level bikes and child bikes are bought out,” Arnold mentioned. “We now have some youngsters’ bikes coming subsequent month, however our hardtails that we depend on are usually not being shipped into Canada till August.”

Olympic wrestling champion Erica Wiebe joined the bike brigade a few weeks into Calgary’s lockdown. The Tokyo Video games had been postponed to 2021 shortly after Wiebe locked up her Olympic berth, and with no occasions to coach for, or entry to coaching amenities, Wiebe purchased a white Liv Avail SL efficiency bike off Kijiji.

“Biking outside on a street bike has all the time been one thing that was a little bit bit scary for me,” mentioned Wiebe, who does a whole lot of indoor coaching on a stationary bike. “However I believed, you recognize what? I am not wrestling proper now.

“And there is a whole lot of enjoyable elements of street biking, just like the adrenaline of hitting a bump and considering you are going to die,” she laughed. “I am all in. . . this summer time is devoted to simply constructing my cardio base and having enjoyable on the bike.”

The 30-year-old Wiebe, who’s been logging about 100 kilometres every week, stood in a protracted lineup outdoors a Calgary bike store not too long ago. The mother in entrance of her informed gross sales employees she was fascinated by bikes for her two youngsters. The gross sales particular person introduced out two bikes. Bought.

Store homeowners say youngsters’ bikes, and entry-level commuter and mountain bikes are among the many hottest sellers.

And with a lot of the manufacturing achieved in Asia, the place COVID-19 introduced the enterprise to its knees, the distribution channel is churning in sluggish movement. Supply, whether or not it is by floor, sea or air, has slowed to a digital halt.

How lengthy would it not take a motorbike coming off the meeting line immediately to reach in a retailer in Canada?

“It could possibly be so long as six months,” Lilly mentioned.

Ben Cowie, who owns London Bicycle Cafe, mentioned even getting bikes from corporations outdoors Asia is tough.

However he has an organization mantra for this distinctive coronavirus gross sales season: “Bikes aren’t cancelled.”

Whereas he is needed to shut down the cafe aspect of his retailer, he is optimistic about his bicycle enterprise, regardless of the void of inventory.

“We’re a little bit smaller, and thru a fluke and pleased accident we did a whole lot of our ordering early this season. So we’re truly in fairly good condition by way of stock,” he mentioned. “I do know I am unable to reorder stuff, so principally, what I’ve is what I’ve. If I am unable to get your dimension, it is not right here.”

All three retailers are additionally swamped doing bike repairs. Arnold mentioned he is seen prospects herald bikes they’ve lengthy uncared for, together with a person final week who hadn’t ridden his bike in 10 years.

Cowie’s London, Ont., store pivoted by creating a cellular bike station that permits his employees to repair bikes in prospects’ personal driveways, “so we’re not sharing instruments, we’re not working in the identical area, folks aren’t coming and going out and in of the store… actually making an attempt to make use of this as a possibility to do issues higher.”

With demand at an all-time excessive, and incoming inventory nearly non-existent, homeowners additionally say some prospects’ tempers are flaring, making their jobs all of the tougher regardless that they’re working more durable than ever.

Arnold mentioned a person in his retailer “tore a strip off” him final week. “I mentioned ‘Sir, I am sorry, however I am human and we’re making an attempt.’ We’re so behind and the telephone’s ringing off the hook. You are saying to them, ‘Look, we’re making an attempt to get to your bike, but it surely’s only a no.’ In order that’s laborious after they hear that.”

His employees, Arnold mentioned, is working late and skipping lunch breaks.

Lilly mentioned he hasn’t taken a time off because it began.

“We’re pleading with folks,” Lilly mentioned, “to be affected person with us throughout a pandemic as a result of we’re doing our greatest.”

This report by The Canadian Press was first printed Might 23, 2020.