Victorian well being division textual content bungle creates confusion for Sydney travellers

After being mistakenly turned away on the NSW-South Australia border on Sunday night time, they entered South Australia on Monday and went straight to get a COVID-19 check.

Each acquired destructive outcomes from the South Australian well being authorities by way of textual content on Tuesday night time. “We thought, ‘Nice, we lastly can begin our vacation,’ ” Ms Gyles mentioned.

Police stop motorists travelling from NSW at a checkpoint in Wodonga on the Victorian side of the border with NSW.

Police cease motorists travelling from NSW at a checkpoint in Wodonga on the Victorian facet of the border with NSW.Credit score:Justin McManus

However on Wednesday morning each acquired a second textual content. This time it was from Victoria’s DHHS, telling them they had been shut contacts of a confirmed coronavirus case, should instantly quarantine for 14 days and get examined on day 11.

The household’s solely interplay with Victorian authorities had come once they wanted to spend an evening in Mildura after being turned away on the South Australian border.

The text that hundreds of people received from the DHHS.

The textual content that lots of of individuals acquired from the DHHS.

“We are able to’t work out how on earth we’ve been uncovered. We haven’t been in the identical place collectively except for our own residence in additional than two weeks,” Ms Gyles mentioned.

The DHHS didn’t have any solutions for her when she referred to as. She was informed the division couldn’t make sure whether or not the data supplied to the couple was right, and it was recommended about 400 others had acquired related texts.

“We’ve got to remain round and wait to see if we’ve been despatched a textual content in error, and have misplaced one more day getting messed round by incorrect communications by state governments,” Ms Gyles mentioned.

“We’re making an attempt to do the fitting factor. We’ve had probably the most mammoth journey via the outback. Now we expect we’re lastly free, and the Victorian authorities is saying to isolate. In the meanwhile, for us, Christmas is off once more. It’s getting right down to a joke, the dearth of readability and errors over one thing that must be comparatively simple by now,” she mentioned.

Hours later, they acquired a name saying their Victorian border passes had triggered the textual content as a result of their native authorities space had been categorized as an “amber zone”. They weren’t a detailed contact as initially recommended.

One other Sydney resident acquired the textual content about 8am on Wednesday, after arriving in Victoria late on Sunday night time earlier than the shutdown.

“After I lastly received via to the Victorian COVID helpline, I used to be informed the message was despatched out to ‘plenty of folks’ by mistake and to ignore the data on the message,” she mentioned.

“The lady on the cellphone couldn’t give me any extra data but it surely was clear that there had been some technical hitch they usually had been receiving quite a few calls.”


Alan Sunderland acquired the textual content message whereas nonetheless in NSW. He had utilized for a allow to journey to Victoria however didn’t find yourself going.

“I received this message regardless and spent a very long time on the cellphone to DHHS answering plenty of questions to substantiate I needn’t quarantine. Nobody informed me it had been despatched in error,” he mentioned.

Finn Sleigh and his father arrived in Melbourne from Sydney earlier than the border closed on Sunday.

“After we received to Melbourne we received examined immediately and each received destructive outcomes,” he mentioned.

“Nonetheless, this morning we received a textual content telling us we had been shut contacts of a COVID case. After we spoke to the Victorian division of well being they weren’t in a position to clarify why.”

The textual content message informed folks that they had been “assessed by the Victorian Division of Well being and Human Companies as a detailed contact of an individual who has been recognized with coronavirus (COVID-19)” and that they need to quarantine for 14 days.

It isn’t the primary time DHHS textual content messages have prompted confusion. News Corp reported that the DHHS mistakenly informed folks in self-isolation they might depart quarantine early due to an information entry error in July.

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